This section provides you with important information about Equinix products and the changes you will see in product names and descriptions once the integration of AMS1 is complete. Upon integration, the AMS1 data center will be known as AM11.
New product names will appear on quotes, order documents and invoices. If any of the information provided here is unclear or you have any questions regarding these changes, please do not hesitate to contact our Product Integration Team.
During this integration process and until further notice, there will be no change to the fees charged for already contracted products and services from Switch. Upon integration, customers will see pricing for new products and services align to the Equinix Amsterdam standard pricing. If you have any questions regarding pricing, please contact your Account Manager.
IBX® stands for International Business Exchange™ (IBX). Our 200+ IBX data centers worldwide provide a dynamic community for our customers to connect on a global basis.
Customers will see little change to the current colocation service. Upon integration, we will be migrating customers to the following:
| Current Switch product | Equinix product name |
|---|---|
Private rack cabinet |
Secure Cabinet with kVA Based Power |
Private rack cabinet |
Secure Cabinet with Metered Power kVA Based Draw Cap |
Private cage |
Private Cage with kVA Based Power |
Private cage |
Private Cage with Metered Power kVA Based Draw Cap |
Equinix invoices for power using kVA
In order to ensure consistency across Equinix systems, your kW power will be translated to a power Draw Cap in kVA using an assumed power factor of 0.95. This means that for every 1 kW of power and cooling capacity you will be allocated a Draw Cap of 1.05 kVA. For example, if you currently have 15 kW of power and cooling capacity you will be allocated a Draw Cap of 15.8 kVA. Your monthly recurring charges will remain unchanged.
Upon integration, your power and cooling capacity will be migrated into the Equinix “kVA Based Power” family of products. This provides a fixed monthly cost for the power used in your cage or cabinet. kVA Based Power includes a Draw Cap which is the maximum load that you can draw at one time across all of your installed equipment.
Your metered power consumption will be migrated into the Equinix “Metered Power with kVA Based Draw Cap” family of products. Just like the metered power product you enjoyed with Switch, this product provides for a fixed monthly cost for space and power availability, but with a variable cost for power usage based upon your measured power consumption.
As with kVA Power, the Equinix metered power products include a Draw Cap which is the maximum load that you can draw at one time across all of your installed equipment. In order to ensure consistency across Equinix systems, your kW power will be translated to a Draw Cap in kVA using an assumed power factor of 0.95. This means that for every 1 kW of power and cooling capacity you will be allocated a Draw Cap of 1.05 kVA. For example, if you currently have 15 kW of power and cooling capacity you will be allocated a Draw Cap of 15.8 kVA.
Once the integration is complete, customers will no longer be able to access the Switch CCC portal to view power usage. Customers requiring power usage information should contact their Customer Success Manager (CSM) to arrange the delivery of power usage reports. At Equinix, power usage reports carry an additional fee. However, as Switch customers would previously have received these reports free-of-charge, Equinix will waive the power usage report fee for a 12- month period after integration is complete.
Please be aware, these power usage reports must be requested directly via your Customer Success Manager (CSM) and not via the Equinix Customer Portal (ECP).
Equinix Cross Connect allows customers to connect to one another within and between IBX data centers in the same campus, providing direct access to thousands of networks and enterprises, cloud service providers and digital content providers.
The following table outlines the changes customers will see in more detail:
| Switch Datacenter | Equinix | Notes | |
|---|---|---|---|
Product Name |
Cross Connect, Inhouse Cabling |
Cross Connect, Private Patch Panel (PPP) |
Campus Cross Connect will be available from AM11 to AM7 |
Media type |
Single mode Fiber (SMF) |
Single mode Fiber (SMF) |
|
MRC |
Existing MRC will continue to be charged until further notice |
€100 * |
Only A-side charged |
NRC |
Switch NRC will continue to be charged until integration |
€450 Home run |
Only A-side charged for Home-run |
Deinstall Fee |
N/A |
€100 |
Only A-side charged |
Price Indexation |
2% |
Up to 5% |
|
SLA Provisioning |
N/A |
Premium 24 hours / Plus 3 business days |
AM11 will be classified as either Premium or Plus within 6 months of integration. Until then, no SLA will apply. |
SLA Availability |
N/A |
99.99% |
For more information on Cross Connects and Innerduct, please refer to the Download Section in this Resource Center and select the AM11 Integration Communications Cross Connect and Innerduct presentation.
Equinix is progressively offering a range of interconnection products to customers in new Equinix data centers. The following list indicates products that may be available to assist your IT operations. Please note, not all these products will be available in every IBX.
For product details please refer to the Download Section of this Resource Center. For availability please contact the Product Integration Team or your Equinix Account Manager.
The current Switch Bandwidth product will be known as Equinix Connect. Equinix Connect provides direct internet access as a managed, Dual-homed service in our Equinix IBX data centers. There will be no change to this product.
Equinix invoices for power using kVA
Equinix Smart Hands will replace the Warm Hands/Support Hours service you currently receive. Smart Hands will provide access to the same services via the Equinix Global Service Desk (GSD). This will provide support on a 24 Business Hours basis (business support is provided based on an 8 hour-day, Monday through Friday).
The consumption model for Smart Hands is as follows:
We have 2 types of service requests:
We are ready to answer any queries you have and help you through the transition. If you have any questions, please contact our Product Integration Team or your Account Manager directly.