Customer Support

Equinix protects and connects the world's most demanding businesses with reliable, accessible, and experienced customer support for mission-critical operations. Our IBX® data center staff of engineers, technicians and Customer Care specialists offer onsite technical and logistical support 24 hours a day, 7 days a week, 365 days a year.

Equinix Technical Support by Country
Americas Support by Phone Support via Email
Brazil Rio de Janeiro Support: +55.21.3083.3330 / +55.21.3958.2564
Sao Paulo Support: +55.11.3958.2564
US & Canada Support: +1.866.378.4649
EMEA Support by Phone Support via Email
Bulgaria Support:+359.2.4917537
Finland Support:+358 94 2453 741
France Support: +33.1.8488.3496
Germany Support: +49.1805.049.555
Ireland Support: +353 (0)1 903 8613
Italy Support:+39 02 94753529
Netherlands Support: +31.20.808.0015
Poland Support:+48 22 307 88 93
PLIX Portal: Statistics (Internet Exchange only)
Sweden Support:+46.8.446.866.08
Switzerland (Geneva) Support: +41.22.518.0720
Switzerland (Zurich) Support: +41.43.508.1038
Turkey Support:+90.212.4378787
United Arab Emirates (UAE) In UAE: Support: +971.8000.4440837
Outside UAE: Support: +44.345.373.2999
United Kingdom Support: +44.345.373.2999
Asia-Pacific Support by Phone Support via Email
Australia Local Toll Free: Support: 1.800.172.417
Direct: Support: +61.3.8820.5505
China Local Toll Free: Support: 400.842.8001
Direct: Support: +65.3158.3073
Hong Kong Local Toll Free: Support: 800.906.850
Direct: Support: +852.5808.5055
Indonesia Local: +62.21.2949.3000
Japan Local Toll Free: Support: 0066.3384.0073
Direct: Support: +81 3.4520.8118
Singapore Local Toll Free: Support: 800.852.3382
Direct: Support: +65.3158.5435

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