Verizon Customer Resource Center

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Service-Impacting Issues and Incidents

If you are experiencing an issue that is impacting your service, please use the following options for support:

Phone

  • U.S.: +1.866.EQUINIX (+1.866.378.4649)
  • Brazil: +55.0800.878.1202
  • Colombia: +57.01.800.518.4298

Equinix Customer Support

Customer Support Tickets

To submit tickets such as shipments and Smart Hands™, you can either use the Equinix Customer Portal (ECP) or contact the Equinix Global Service Desk (GSD):

Phone

  • U.S.: +1.866.EQUINIX (+1.866.378.4649)
  • Brazil: +55.0800.878.1202
  • Colombia: +57.01.800.518.4298

Equinix Customer Support

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